The Tenancy Deposit Scheme and the NRLA have announced the release of a comprehensive guide to dispute resolution.

The free guide aims to provide landlords and tenants with a clear understanding of the dispute resolution process and how to effectively navigate potential conflicts that may arise during and at the end of tenancy. It covers a range of topics, including:

• What end of tenancy dispute resolution entails, and how it works.
• The role of adjudicators in making fair and reasoned decisions.
• The importance of evidence in supporting claims and responses.
• Common types of claims made by landlords and tenants.
• How adjudicators calculate awards.
• An overview of TDS Resolution, a mediation and conciliation service for mid-tenancy disputes. 

Steve Harriott, CEO of TDS Group, said: “We want to provide landlords and tenants with the knowledge and resources they need to navigate the dispute process effectively and ensure fair outcomes for both parties. By understanding the principles of dispute resolution and having insight into what our adjudicators are looking for, we believe that disputes can be further minimised, and tenancy relationships can end on a positive note.”