If you want to keep your tenants satisfied with the service you provide, then it makes sense to provide them with the information they need. Providing better information about what to expect from landlords and letting agents can improve tenant satisfaction, according to PayProp.

The lettings payment provider says that educating tenants on the roles and expectations of each party can reduce confusion – and also cut the chance of disputes.

The National Landlords Association (NLA) has released results from research showing that 79% of tenants need better information on the roles and responsibilities of landlords and letting agents.

Neil Cobbold, chief operating officer at PayProp UK, said: “Proactively educating tenants on the rental process from the outset can save agents time from having to mediate unnecessary disputes between landlords and tenants.

“Some key areas where tenants may lack understanding relate to financial obligations and property upkeep. It’s very important to make sure tenants are kept informed throughout the tenancy. If tenants are clear on what to expect, they are more likely to be satisfied and stay in the property for longer – at least as long as those expectations are then met. This can help reduce arrears and void periods for letting agents and landlords.”