Office landlords have never been under such scrutiny, said Colliers International. Tenants want more flexibility, increasingly diverse locations, heightened service levels and a culture that puts their business needs at the heart of their real estate choices.
Robert Campkin, EMEA head of corporate capital solutions at Colliers International, said: “Investors are increasingly working to be more in tune with their tenants. The traditional relationships between landlords and tenants left some occupiers feeling neglected. Development of co-working and flexible office space has put an onus on tailoring specific solutions to each individual tenant. It’s good to see more landlords now considering tenants as customers, heightening their service levels and efforts to accommodate a business’ bespoke requirements.
“Occupiers are in an ongoing war to attract the best talent to their businesses and smart businesses are sweating their building’s capabilities to offer the best experience to their end users, as well as maximise the value they can create from their tenancy and covenant strength.”